Terms & Conditions

Most areas of our website may be accessed without registration. Certain services and account features require registration.

You may use the website for lawful personal purposes and may print or download material for personal use, provided it is not modified, reproduced or redistributed without permission.

We may restrict or suspend access where necessary to protect the website, customers or our operations.

We take reasonable care to describe our products accurately, including wine names, vintages, bottle sizes and pricing.

Product information, images and availability may occasionally contain errors or require updates.

If an ordered product cannot be supplied, we will contact you to discuss the available options, which may include a refund or an alternative product with your agreement.

An order is submitted when the customer completes the checkout process.

Confirmation messages and emails provide information about the transaction.

Customers should review their order details and contact us promptly if an error is identified.

WALA Club may use authorised third-party payment service providers to process transactions.

Payment processing may also be subject to the terms and privacy policies of the relevant provider.

Applicable GST and delivery charges will be reflected in the order pricing or checkout information.

Customers should review the total payable amount before confirming their purchase.

For recurring subscriptions, payments are charged according to the billing schedule agreed during registration.

The existing Pay as You Go arrangement provides for monthly recurring payments until cancellation or suspension in accordance with the applicable terms.

Customers with an eligible Pay as You Go subscription may cancel through My Account using the Cancel Subscription function.

Cancellation is confirmed by email to the registered email address.

Fixed-term and gift subscriptions may have different cancellation and refund conditions. The existing terms state that 6- and 12-month subscriptions and 1-, 3- and 6-month gift subscriptions are non-refundable, subject to applicable law.

Subscription deliveries are subject to successful payment.

Under the existing subscription terms, subscriptions unpaid by the 31st of the relevant month may be treated as cancelled, and the following month's delivery will not proceed.

Delivery schedules may be affected by operational circumstances or events beyond our reasonable control.

Where delivery cannot be completed as arranged, customers should contact our support team to discuss the next steps.

If you receive damaged bottles, an incorrect wine or an incorrect vintage, please contact WALA Club promptly.

Include your order number, a description of the issue and photographs where applicable.

Under the published policy previously provided, damage should be reported within 24 hours of delivery.

The existing subscription terms provide for discretionary replacement arrangements in certain circumstances, including damaged subscription boxes and corked wines.

Such arrangements may depend on supporting evidence, product condition and stock availability.

Any applicable statutory rights remain unaffected.

Users must not:

• Upload or distribute malicious software, viruses or harmful code.
• Infringe intellectual property rights or privacy rights.
• Post unlawful, defamatory or discriminatory material.
• Attempt unauthorised access to accounts, systems or website data.
• Misrepresent their identity or use the website for fraudulent purposes.

Our website may contain links to third-party websites for convenience.

WALA Club does not control the content, policies or operations of independent third-party websites.

Accessing external websites is subject to their applicable terms.

Customer information may be used to process orders, manage subscriptions, arrange deliveries, respond to enquiries and administer our services.

Where applicable, personal data may be processed by service providers supporting payments, delivery and website operations, subject to relevant privacy requirements.

Customers may receive marketing communications where permitted under applicable law and relevant consent requirements.

Customers may withdraw applicable marketing consent or unsubscribe through the available channels.

We aim to make our website accessible but do not guarantee uninterrupted or error-free operation.

Access may be temporarily interrupted for maintenance, system failures or circumstances beyond our reasonable control.

Customers should consider their preferences and intended use when selecting wines.

Once delivered, wines should be stored appropriately to help preserve their condition.

Nothing in these terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under Singapore law.