Frequently Asked Questions About Our Wines & Services

WALA Club is a Singapore-based wine retail platform offering wines from renowned estates and independent producers around the world.

Our philosophy is Great Wines. Honest Prices. We aim to make wine discovery more accessible, transparent and rewarding.

Learn more on our About Us page.

WALA Club is operated by WALA Technology Pte. Ltd., a Singapore-registered company.

Company registration number (UEN): 201921646M.

We combine a broad wine selection, a digital-first shopping experience, useful wine information, member privileges and competitive pricing.

We also place importance on provenance, refrigerated shipping and suitable wine storage.

Read our Quality Promise to understand our approach.

Yes. Our selection includes everyday favourites, wines for special occasions, premium Bordeaux and collectible vintages.

Browse our wine shop to explore the range.

WALA sources wines directly from châteaux and producers, helping us establish a clearer understanding of wine origins and reduce unnecessary intermediaries.

Sourcing arrangements may vary by product.

Authenticity and provenance are important parts of our wine sourcing approach.

Our direct sourcing relationships help support product traceability and confidence in wine origins.

If you have questions about a particular bottle, please contact our team.

WALA uses refrigerated shipping containers for its international wine shipments to Singapore.

This helps protect wines against excessive heat exposure during transportation.

WALA maintains its own temperature-controlled warehouse in Singapore.

Wines are stored under managed conditions before delivery to customers.

Learn more through our WALA Quality Promise .

Our approach combines direct sourcing, efficient inventory management and a digital-first retail model.

By reducing unnecessary intermediaries and operating efficiently, we aim to offer attractive prices without compromising our approach to wine care.

Different Bordeaux vintages can vary in ripeness, structure, acidity, tannins and ageing potential.

Consider the château, the vintage conditions, your taste preferences and whether you plan to drink or cellar the wine.

Our product information and Bordeaux Wine Guide can help you explore these differences.

It depends on the château, vintage, storage history and current condition of the wine.

Some mature Bordeaux wines may be ready to drink, while others can benefit from additional ageing.

Older wines may also require careful opening and gentle decanting to separate sediment.

Where available, our product information includes tasting descriptions, vintage characteristics, critic ratings and drinking recommendations.

We also recognise wine community platforms such as Vivino as useful references for customer opinions and wine discovery.

Visit our Bordeaux Wine Guide for château pronunciation resources and information about Bordeaux wines.

Purchases must be made directly through the WALA Club website .

Available payment methods will be displayed during the checkout process.

Yes. Our wine shop is available to everyone.

Non-members can purchase wines at regular prices, while eligible members may enjoy special member pricing and offers.

Of course. If you enjoyed wines from your subscription, you can search for them in our Shop and reorder, subject to stock availability.

Your existing FAQ specifies a minimum purchase of two bottles for wine reorders. Please check the applicable product and checkout conditions.

Eligible members may enjoy special wine pricing, curated selections, exclusive promotions and dining-related privileges.

Available benefits depend on the membership and promotional terms.

Explore our Free Corkage Restaurant Guide to discover participating restaurants in Singapore.

Corkage arrangements and eligibility are subject to each restaurant's conditions.

Our existing subscription delivery arrangement provides for the first wine box to arrive within five days, followed by monthly deliveries.

Please refer to your subscription confirmation for the applicable schedule.

You will receive a text message with your delivery day and tracking information before delivery, according to the existing subscription delivery arrangement.

Our existing delivery arrangement provides flexible delivery on weekdays and weekends, including morning, afternoon and evening delivery periods.

Delivery availability depends on scheduling and the applicable order terms.

Please consult our Delivery Information for further details.

Your existing subscription delivery arrangement states that a missed delivery can be rescheduled without an additional redelivery charge.

Please contact our team to arrange redelivery. Other delivery circumstances may be subject to separate conditions.

Yes. Sign in to My Account and select Manage My Subscriptions to update your subscription delivery address.

For an upcoming delivery, please make the change as early as possible. If you need assistance, contact us .

Yes. WALA Club has a Money-Back Guarantee and Returns Policy covering eligible issues subject to its published terms.

Please read the Money-Back Guarantee & Returns Policy for eligibility, exclusions and claim procedures.

Please contact contact@walaclub.sg as soon as possible.

Under the published policy previously provided, damaged bottles should be reported within 24 hours of delivery.

Please include your order number and photographs showing the damage.

Contact our team with your order number and photographs of the wine received.

Incorrect wines or vintages may qualify for exchange under the published policy, provided the applicable conditions are met.

Please keep the bottle unopened and its seal intact while your request is being reviewed.

Visit our Password Reset page.

Enter your registered email address and follow the instructions in the password-reset email.

Once you have regained access, you can update your password through your account settings.

First, check that you are using the same email address registered with WALA Club.

If you cannot remember your password, use the password-reset page .

If the issue continues, please contact our support team .

Please email contact@walaclub.sg or use our Contact Us page.

Include your order number and a description of the issue so our team can assist you.

Please check your Spam or Junk folder.

Gmail users should also check the Promotions tab.

If you still cannot find the confirmation email, contact contact@walaclub.sg for assistance.