Here you can find the most common questions. If you can’t find an answer here, please write us an email and we will get back to you ASAP.
About The WalaClub?
Wala Technology Pte LTd is a Singaporean company (registration number: 201921646M).
How can I pay?
All your purchases must be made directly on our website
Wine delivery: When do I receive my box?
Can I change the address of delivery of my current subscription?
The first delivery of your wine subscription box is within 5 days, then every month.
You will receive a text message with your delivery day and a tracking number before delivery. In case of absence, we re-deliver for free.
Delivery is done during weekday or weekend, morning, afternoon or evening (Free & flexible delivery).
If you have any questions, feel free to contact us: [email protected]
You can at any time change the address of your subscription by going to My Account and then Manage my subscriptions.
Can I reorder the wines that I received?
Of course! After discovering the wines, you can buy the ones you loved and many others on the ‘Shop’ page, taking advantage of our special prices exclusively for our members. Purchase is of case of 2 bottles minimum.
Can I buy wines of the shop if I’m not a subscriber?
Yes, the shop is available to everyone at a regular price (and at a discounted price for members).
I lost my password
I cannot access my account
if you lost your password. We will send you an email with a new password and then you can change it by going to My Account and My Info characters.
Be sure to use the email address entered during registration of your address, If you lost your password, go to My Account and click on « Forgotten password » If you still have a problem contact us.
I have an issue with my delivery
I did not receive any confirmation emails
If you have any issue with your delivery, please send us a message at [email protected]
If you have a Gmail email address, please check your “Promotions” category in the new interface.
If you have another email provider, please contact us at [email protected]